What you concern is here!
Does the product support different voltages in different countries or regions?
Our products are designed to operate on US standard 120V voltage only. Please ensure that your local power supply is compatible before purchasing or using the product.
What should I pay attention to before using the product for the first time?
Before first use, please carefully read the user manual provided with the product. Make sure the product is placed on a stable, suitable surface and connected to the correct power supply. Removing all packaging materials and checking for any visible damage is also recommended.
How long is the warranty period?
We offer a one-year limited warranty from the date of purchase, covering manufacturing defects under normal use conditions.
If my product is damaged, how can I request after-sales support?
If your product experiences any issues, please get in touch with our customer support team. Each case is handled based on the specific situation, and our team will guide you through the appropriate support or service process.
Can accessories be purchased separately?
Yes. Selected accessories and replacement parts are available for purchase separately through our official store on Amazon.
Are your products certified for safety and compliance?
Yes. All of our products meet relevant safety and regulatory standards.All products comply with FCC SDoC / FCC ID requirementsFans meet UL 4200A / CEC standardsDehumidifiers comply with DOE regulations
Do you provide user manuals or digital instructions?
Yes. Every product includes a printed user manual, and a digital version is also available for reference.
How can I contact your customer support team?
You can reach our customer support team by visiting the “Contact Us” page on our website or by emailing us at support@candyappliance.com. We’re always happy to help.